How to Change Number on Sassa Application

If you are a SASSA beneficiary you must have an idea about how important it is to provide SASSA with your contact number that is accessible and active. Not only beneficiaries but the organization itself communicates with applicants and grant recipients via the contact number they have provided.

In case your contact number is not active, updated or fresh you might miss out on important information and notifications. If your number has been changed, you should inform SASSA about it as soon as possible. Here is the step by step procedure that tells you about how you can change numbers on the SASSA application and what steps you have to take to do that.

How to Change Number on Sassa Application

How to Change Number on the SASSA Application?

To make communication between SASSA beneficiaries and the organization convenient, easy and accessible 24/7, every grant recipient should update their number with SASSA, if they have changed their number or their previous number is not active. One thing that you have to keep in mind is that the organization only allows one request to update the contact details within one day.

This means you cannot submit a request for a contact upgrade twice a day or repeatedly in 24 hours. Make sure to opt for the right method and submit the contact detail update request appropriately. Before looking at what is the method that you can use to change your contact details with SASSA, here is the information related to the documents that you should submit and arrange before applying for the change in contact number.

Documents You Need to Submit

Arrange the following mentioned documents beforehand so you can apply for the change in your contact number with SASSA. The documents you have to provide the organization Includes,

You have to submit your SASSA application ID number that is a six digit code used to verify your identity. Your identity document could be in the form of your ID card or passport.
You also have to submit the proof of residence either way by submitting a document of your utility bill or other relevant document with your residential address mentioned in it.
One thing you have to keep in mind is to contact the SASSA office via their toll-free number beforehand to confirm the required documents.

How To Change The Contact Detail With SASSA?

Here is the description about the method that you can use to change the contact details with SASSA in case there is a need. We have elaborated the step-by-step procedure of every method below. Make sure to pay attention and opt for the method that is the most convenient and easy for you.

Updating The Phone Number Via Online Method

In order to update your phone number with SASSA with an online method, you can simply go with the following mentioned step by step procedure. Make sure to follow it as it is to update the phone number conveniently. In order to do that, what you have to do is to,

Visit the official website of SASSA by clicking on srd.sassa.gov.za .
Then you have to look for the option of “Change Contact Details.” It is located on the home page.
Here you have to enter your application ID that is the reference ID used for inquiries of your application and the South African ID number that you have.
Make sure to enter the information correctly.
Now enter the new phone number and submit the form.
As soon as you submit it, you will receive an OTP (One-time PIN) on your new number.
You have to enter that code to confirm the update.
After you submit the code of OTP you have just received, you will receive a confirmation message about the successful update of your phone number.

What If I Don’t Have an Application ID?

In case you don’t have your application ID with you, either because you have lost it or if you don’t remember it, you can retrieve it by following the following mentioned steps. Make sure you cannot update your contact number with SASSA, if you have lost your application ID.

You have to retrieve it first before the upgrade process. In order to do that you have to click on https://srd.sassa.gov.za/ . Here you have to enter your ID number and the phone number. Make sure to use the details that you have used previously while registering with SASSA.

After entering the details correctly your application ID will be displayed on the screen. Note it down somewhere and keep it safe to use for later. After retrieving the ID, you can follow the above-mentioned steps and update your phone number with SASSA easily.

Updating The Phone Number Via SASSA Helpline Number

In case you do not have access to the internet or you cannot update SASSA with your phone number through the official website, you can also go with calling the helpline number of SASSA.

You have to type 0800 60 10 11 on your phone and call the helpline number. Ask them to guide you to update your contact information.
Here you have to provide your ID number and other information required for identification. The customer service agent of SASSA will help you in updating the phone number easily and quickly.
Make sure to clearly understand the instructions and follow them as it is.

Updating The Phone Number Via Office In Person Visit

In case you do not have access to internet or even telephone or any of these methods is not convenient and accessible, you can also update your contact information with SASSA via visiting the office in person. In order to update your phone number with SASSA via visiting their office by face-to-face contact, what you have to do is to,

Use the SASSA office locator to look for the nearest branch of the organization.
Then you have to visit the nearest SASSA office around you.
Make sure to take along the necessary documents and your South African ID with you.
Ask the sitting person to help you with updating your contact number with SASSA. Follow the instructions as it is.

Things To Keep In Mind

The processing time of updating your phone number with the organization is three to four days.
To keep your data secure make sure not to let anyone else know about your application ID.
Keep on checking the SRD grant status to keep an eye on the notifications or other information about your application or the update you have just made.
You do not have to pay any fees for upgrading your information with the organization.

FAQ’s

There is no need to pay any charges to change contact details with SASSA. It is free of charge and all you need to do is to contact the organization and inform them about the change in your contact information. and that’s it!

Generally speaking, it takes somewhere around three to four business days for the new contact number of a beneficiary to be updated in the system of SASSA, if you have requested SASSA and informed the organization about the change in your contact number.

The time it takes to update in the system varies on the basis of different factors. The factors impacting the time taken by the organization to make an update in your cell phone number includes workload and availability of staff.

In order to inform SASSA that your number has been changed, you have to provide them with a valid form of identification. This could be in the form of a passport or ID card. You also have to provide them with residential proof and your SASSA application ID number. Make sure to gather all the documents before time so you can apply for the change in number easily and quickly.

In case your phone is stolen and someone else has updated your phone number with SASSA without your consent, what you have to do is to visit the SASSA website and look for unauthorized changes portal.

Reach and report the stolen and lost phone by providing them with the ID number and an explanation of the situation. The organization will then carry out an investigation and will take necessary measures and actions to make sure your grant payments are secured.

Conclusion

It is very important for you to inform SASSA about the change in your contact number to continue getting notification and information about any updates. Changing the contact details with the SASSA is easy only if you understand the method clearly and arrange the documents beforehand.

How to Change Number on SASSA Application?