How to Change Number on SASSA Application?

Change mobile number

The South African Social Security Agency (SASSA) communicates with recipients through the provided contact number at the grant application time. However, if the contact details are not legitimate, there’s a fair chance that the beneficiaries might miss out on important notifications. Moreover, if your phone number is not in use anymore, you might need to update it because you will not be able to know when to collect your grant. Here you can find how Sassa changes the phone number that you want.

How to Change Number on Sassa Application

SASSA SRD Change Phone Number

Some receivers also complained that they had changed their phone numbers and wanted to update their contact with SASSA to keep receiving important information related to the grant. Because they often missed the notifications related to money availability and collection. It is inconvenient both for the receiver and the agency.

Provide correct conatct details
Correct Contact Details

Consequently, if the phone number is not accessible, the recipient might not be able to get to know when is the right time to come and collect their money. Most of them struggle with changing their contact number already provided to SASSA. However, many people also complain about difficulties in transactions because they were unaware of how to update their phone numbers with SASSA. The procedure is simple, but there is a set of rules that need to be followed. 

In order to change your phone number with SASSA, the first thing you need to make sure of is your registration on the SASSA portal. Without being registered with SASSA, you will not be able to make any changes. Furthermore, if you request a change in your contact details,  SASSA will first verify whether or not you are an original applicant. For that purpose, you will have to provide them with your thirteen-digit South African identity number and the six-digit application ID.

Moreover, SASSA allows only one submission request to update your contact details within a 24 hours period. So make sure you submit the request with vigilance. 

How to Change Your Contact Details with SASSA

Here are some ways to update your contact details with SASSA:

1. For those who have an application ID 

  • Go to SASSA’s website:
  • To update your phone number or email for your COVID-19 SRD R350 grant.
  • Enter your 13-digit South African identity number along with the 6-digit Application ID (AppID) assigned by SASSA during your application or reapplication.
  • Click “Submit” button.
Update cell phone number and email
  • After that, provide your new contact number.
  • You will be asked the reason why you want to change your contact details.
  • They will send you an OTP via SMS on the new phone number you entered. 
  • Enter the OTP in the bar and tap “submit.”

Your phone number will successfully be changed, and you will be informed about all the upcoming details on the new provided contact.

2. For those who do not have an application ID

If you do not have an application ID with SASSA, the first step is to create one. 

  • Here is the link to SASSA’s official website:
  • Scroll down and click on the link “proceed to next” if you are a South African citizen or ID holder.
  • Scroll down until you find the option “Sassa Application Status.”
  • A bar yellow in color will appear “Click here to check online .”Tap on the bar.
  • Then type your ID number and submit.
  • Next, add your old phone number.
  • Your application ID will be created, and you can now use it to change your contact number.

From here, follow the same steps mentioned previously for changing your contact with the application ID. 

Your phone number will be changed. And all the new details will be sent to the newly added contact. Hence, you would not miss out on any information.

3. Update your phone number by contacting SASSA’s official email address 

If you are looking for a way to change your contact number with SASSA other than the website, here is what you need to do. The most convenient way to do so is by dropping a mail at their official email address ([email protected]). You may contact them and tell them that you want to change your phone number. Mention the reason as well.

4. Contact SASSA’s Toll-Free Call Centre 

Another close-at-hand way to update your phone number without the inconvenience is to dial SASSA’s toll-free number, 0800 60 10 11, and ask them to change your previously given phone number.

All of these ways are convenient enough to help you change your contact details with SASSA. In case of any further inconvenience, you may contact the agency and get your issues resolved directly.

Change contact details?
Change contact details?


The aforementioned ways will help you out if you want to change your Mobile Number with SASSA. That said, you’re good to go with it!


No, only the primary account holder is allowed to make changes to the cellphone number registered with SASSA.

You can request a change of your registered cellphone number by visiting your nearest SASSA office and providing a valid reason for the change. Alternatively, you can also call the toll-free helpline at 0800 60 10 11 and follow the instructions given by the operator.

You will need to provide a valid form of identification such as your ID card or passport, proof of residence, and any other relevant documentation requested by SASSA. It is recommended to contact your local SASSA office beforehand to confirm which documents are required.

No, there is no fee for this service. It is provided free of charge by SASSA.

The process may vary depending on factors such as the availability of staff and workload at your local SASSA office. However, it typically takes around 2-3 business days for the new cellphone number to be updated

No, currently SASSA does not have an online platform for changing registered cellphone numbers. You will need to visit your nearest SASSA office or call the toll-free helpline to request a change.

No need to worry just send an email to [email protected] with reason you want to change your phone number. Please also mention your phone number and ID in the email. If you don’t get a reply within a month call their toll-free number 0800601011

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