When you choose to utilize our services, you place your faith in us to handle your data responsibly. We acknowledge the weight of this trust and are committed to the vigilant protection of your information while affording you the authority to manage it. Our primary goal is to safeguard your individual rights and ensure the security of your data. This Privacy Policy is designed to provide clarity regarding the data we collect, the purposes behind its collection, our methods of data storage and sharing, and the extent of your privacy rights.

We collect and use personal data for various purposes, as outlined below.

  • Maintaining and enhancing our relationships with current customers.
  • Demonstrating the range of our offerings and capabilities by allowing potential customers to experience our services.
  • Assisting our customers, gathering feedback, and addressing inquiries from our product users and the general public.
  • Gathering and organizing innovative ideas from our user community through the Ideas portal.
  • Identifying potential candidates for interviews and conducting user-friendly usability tests through our user panel.


When you visit our website, we gather and save information about you, following the guidelines in this Policy and our Cookie Policy. It’s important to know that our Cookie Policy asks for your permission before you can access our web pages. For more detailed information on how cookies are set up and used, you can check out our Cookies Policy.


1. The types of personal data we collect

We’ve grouped the kinds of personal data we collect into several categories, and we’ll give you examples for each one. The specific personal data we collect from you can vary depending on the services we provide.

  • Identification Information: This includes details like your distinct name and IP address.
  • Contact Information: For instance, your email address, which you provide voluntarily.
  • Profile Information: This category covers information related to your citizenship, demographics, and occupation.
  • Special Categories of Data: This pertains to elements like cookies and other unique data.

From You:
We gather data that you share with us directly. For instance, when you become a new customer, we may collect personal details like your name and email address. We solely obtain information that you willingly provide to us, which could include messages you send as feedback or requests through our digital platforms.

2. How do we use your personal data?

We utilize and handle your personal information in accordance with certain principles.

Here we describe how SRD-SASSA-Gov collect and treat your personal data electronically when you register yourself on the website for update and services. Personal data means, ‘the information that specifically relates to you’. It includes your name and email address.

So, here are some details about how we work on the data, you provided.

Comments Section

When someone comments on the website, the visitor leaves their username which will show in the comments sections with the message that he/she wants to share with people. When your comments are approved, your message becomes visible to the public in the comment section.

Media Files

If you want to upload an image on the website make sure you upload images without embedded location data (EXIF GPS). So, a visitor on the website could not extract your location data from your images on the website.

Aggregated Data

We collect data for the purpose of analysis of general traffic flow and feature usage related to the Site. This data is used for observing the site traffic that gives us information about the numbers and frequency of visitors to our Site and its individual pages. These are aggregated statistical reports that we collect by compiling traffic-based statistics. So we can better understand our Site traffic, manage our Site, and help diagnose any problems. The statistics contain no personal information about the users. 

IP Addresses

An IP address is a number that identifies a device on the Internet. An IP address is an identifier that allows information to be sent between devices on a network that you want to visit. So, we may use IP addresses to conduct analyses and performance reviews, if you want to or with your permission.


Cookies are small files created by websites visited and which are saved on the user’s computer through the browser allowing the web server to differentiate one user from another. Many websites use cookies only when a user visits the website, and most web browsers are set up to accept cookies. We use cookies only to improve the delivery of your online experience and allow data to remain only for the time that your browser is open, for example, a session cookie.

Google Analytics

We use Google Analytics for analytics when you visit our Site. It is Google’s official free Digital Marketing monitoring service. Its main function is to collect access, behavior, and navigation data for providing rich traffic analysis. Google Analytics gathers data about browser, operating system, gender, age, device category, mobile device information, country, user type, service provider, what website the user used before coming to our Site, number of users, new users, sessions, average session duration, average pages accessed per session and user bounce rate only for analytics purposes. Google Analytics does not collect any sensitive or personal information (like email address, or other personally identifiable information) about the user.

 3. Legal Grounds for handling personal data

We have various lawful grounds for processing personal information, depending on the specific purpose.

  • Consent: This means we process your data when you’ve given clear, voluntary, and unambiguous permission. For instance, if you subscribe to a newsletter, we’ll only keep your email address.
  • Legitimate Interest: When we have a legitimate and essential reason to process your personal data, and the impact on you is minimal, we rely on this ground. For example, when you visit our web pages.
  • Legal Obligation: Sometimes, the law may require us to process personal data, such as for analytical purposes.

We won’t share your data with anyone unless you choose to do so yourself. For instance, if you register on our website and leave a comment in the comment section, your name and email will be visible there until you decide to edit or delete them. Website administrators also have the authority to remove your message, but we never gather any additional information about you.

You have the power to delete, modify, and update your information whenever you wish. Rest assured, we won’t disclose your data to anyone without your explicit consent.

We utilize your data for purposes like publishing, news reporting, advertising, research, and generating statistics. Our sole aim is to enhance our services and deliver information that aligns with your preferences and benefits you. To achieve this, we need to understand your wants and needs accurately. We make use of Google Analytics tools for the following reasons:

  • Ensuring we meet your needs and requirements.
  • Sending you newspapers, magazines, newsletters, and promotional materials for your convenience.
  • Conducting precise market research.
  • Providing you with results in the future.
  • Evaluating and enhancing academic research.

4 . How do we secure your personal information?

Ensuring the safety and security of your personal data is a fundamental aspect of our business operations.

We employ suitable technical, organizational, and administrative security measures to shield any data in our possession from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

You can ask to see the personal information we have about you. Most of it can be found in your online account with us. 

If we have incorrect or incomplete information about you, you have the right to request corrections, with consideration for legal restrictions.

  • You withdraw your consent for processing, and there’s no other legitimate reason for it.
  • You object to the processing, and there’s no valid reason to continue.
  • You object to data processing for direct marketing.

If we’re processing your personal data for reasons related to our interests, like direct marketing and the associated profiling linked to marketing, you have the right to raise objections.

5 . How long we do keep your personal data?

We will retain your data for as long as it is necessary to fulfill the purposes for which it was collected and processed, as per your needs.

6 . Your rights in personal data processing

Regarding the handling of individuals’ personal information: The rights can vary depending on the specific reasons for processing your data.

You have the prerogative to request a copy of the personal data we have about you.

You maintain the right to request the removal of your data.

You have the prerogative to request a copy of the personal data we have about you.

You can approach us to curtail the extent of data processing.

You can raise your voice as an objection to ongoing data processing.

8 . Information We Do Not Collect

We highly value your privacy and personal data. We maintain rigorous monitoring and scrutiny of user personal data to prevent any unlawful activities and have implemented protective measures to guard against data loss, misuse, or unauthorized changes.

The security of user information, encompassing names and email addresses, is guaranteed through multiple security methods employed to safeguard the privacy of our database. It’s crucial to emphasize that we solely collect user names and emails as they are visible in the comment section, and we treat this information with the utmost care.

9 . How to reach us or the data protection authority

If you have inquiries about our Privacy Policy or are unsatisfied with the way we handle your data, you can reach out to us via email or by using the contact information available on our “Contact Us” page.

You also have the option to register a complaint or get in touch with the data protection authority where we offer our services to you.